ACCEPTABLE USE POLICY (AUP)

OXeSIM™

Effective Date: January 16, 2026
Last Updated: February 25, 2026

This Acceptable Use Policy (“AUP”) governs your access to and use of OXeSIM (“OXeSIM”, “we”, “us”, “our”) and all related services, products, and digital eSIM plans (collectively, the “Services”).
By using the Services, you agree to comply with this AUP. If you do not agree, do not use the Services.

• SCOPE & ENFORCEMENT
  This AUP applies to all users, customers, visitors, devices, accounts, transactions, and usage linked to OXeSIM.
  OXeSIM may enforce this AUP at any time, with or without notice, in its sole discretion.
  OXeSIM may suspend, restrict, terminate, cancel, refuse service, block transactions, or report activity to authorities where permitted or required.
  Enforcement actions may be taken for suspected violations, attempted violations, or risk signals—even if the violation is not proven to a criminal standard.
• GENERAL RULE
  You may use the Services only for lawful, personal or authorized business purposes.
  Any use that risks harm to OXeSIM, our platform, our partners/providers, other users, networks, systems, or public safety is prohibited.
• PROHIBITED ACTIVITIES (STRICTLY FORBIDDEN)
  – Fraud, deception, or abuse
  chargeback abuse, refund fraud, friendly fraud, or disputing valid purchases
  using stolen payment methods, identity spoofing, or false information
  creating multiple accounts to bypass restrictions, limits, enforcement, or bans
  reselling, sublicensing, redistributing, “SIM farming,” pooling, or commercial exploitation without written authorization
  – Network, telecom, and technical abuse
  any attempt to disrupt, overload, degrade, attack, probe, or reverse engineer networks, systems, APIs, or infrastructure
  scanning, penetration attempts, traffic flooding, DDoS, malware delivery, botnets, phishing, or exploitation
  routing manipulation, tunneling abuse, unauthorized proxies, or activity intended to evade controls
  using the Services to host or distribute malicious code, spyware, adware, ransomware, or harmful content
  – Illegal or regulated conduct
  any unlawful activity under local, national, or international law
  activity that violates sanctions, embargoes, export controls, or restricted party rules
  activity involving unlawful surveillance, stalking, harassment, or threats
  impersonation of any person/entity, including OXeSIM staff or representatives
  – Content and communications abuse
  harassment, hate, threats, or abusive behavior toward staff or others
  using support channels to spam, scam, or solicit
  submitting false reports, falsified evidence, or misleading documentation
  – Platform misuse
  attempting to bypass checkout, pricing, security controls, or usage limits
  scraping, data harvesting, automation, or bot activity without authorization
  interfering with other users’ access or experience
  using the Services in a way that creates legal/compliance risk for OXeSIM or any provider
• FAIR USE & “UNLIMITED” PLANS
  Some plans may be subject to fair usage limits or network management rules.
  Excessive, abnormal, or automated usage patterns may result in throttling, restriction, suspension, or termination by OXeSIM or third-party providers.
  You acknowledge that network providers may apply traffic management, speed reductions, or restrictions without notice.
• COMPLIANCE & VERIFICATION
  We may request verification or additional information to prevent fraud, comply with law, or protect the platform.
  If you fail or refuse verification, we may restrict, suspend, or deny service without liability.
  You are responsible for ensuring your use complies with laws and regulations in your location and destination(s).
• SECURITY RULES
  You must not attempt to access non-public areas, systems, or data.
  You must not test or probe vulnerabilities of the Services without written permission.
  You must not introduce malware or attempt to compromise any part of the Services.
  Any security issue must be reported to OXeSIM; exploitation is prohibited.
• NO EXPECTATION OF PRIVACY IN MISUSE
  OXeSIM may monitor, log, and analyze activity for security, compliance, fraud prevention, and enforcement.
  Where permitted by law, we may preserve and disclose information to protect OXeSIM, providers, users, or to comply with lawful requests.
  Use of the Services constitutes consent to these protections and enforcement measures to the maximum extent permitted by law.
• CONSEQUENCES OF VIOLATION
  Immediate suspension, restriction, termination, and refusal of future service
  Order cancellation where allowed; no refunds or credits unless required by law or explicitly allowed by Refund Policy
  Forfeiture of any credits/coupons for abuse, fraud, or chargeback activity
  Reporting to payment processors, fraud networks, regulators, or law enforcement where appropriate
  Legal action to recover damages, chargeback fees, investigation costs, legal fees, and enforcement costs to the maximum extent permitted by law
• NO LIABILITY FOR ENFORCEMENT
  OXeSIM is not liable for any enforcement action taken under this AUP, including suspensions, terminations, blocks, or reporting, to the maximum extent permitted by law.
• LIMITATION OF LIABILITY
  To the maximum extent permitted by law:
  OXeSIM shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages.
  Total aggregate liability related to any AUP issue is limited to the lesser of:
  the amount paid by you in the prior 12 months
  USD $100
• INDEMNIFICATION
  You agree to defend, indemnify, and hold harmless OXeSIM from any claims, losses, damages, liabilities, penalties, fines, costs, and legal fees arising from:
  your violation of this AUP
  your misuse of the Services
  your unlawful activity or violation of third-party rights
  disputes between you and any third party arising from your conduct
• POLICY MODIFICATIONS
  We may modify this AUP at any time without notice.
  Changes take effect immediately upon posting.
  Continued use constitutes acceptance.
• GOVERNING TERMS
  This AUP is governed by and incorporated into the General Terms & Conditions (GTC).
  Any disputes follow the dispute rules in the GTC.
  If there is any conflict, the GTC controls.
• ENTIRE AGREEMENT
  This AUP, together with the GTC, Privacy Policy, Refund Policy, and all policies in the Legal Center, forms the entire agreement between you and OXeSIM regarding acceptable use and enforcement.
• CONTACT
  Customer Support: support@oxesim.com
  Feedback: feedback@oxesim.com
  Legal Notices: legal@oxesim.com