GENERAL TERMS & CONDITIONS (TERMS OF USE)

OXeSIM™

Effective Date: January 9, 2026
Last Updated: February 25, 2026

 

• COMPANY & OPERATOR
  OXeSIM (“OXeSIM”, “we”, “us”, “our”) is a digital platform operated by Ghostonix Global Holdings LLC (“Operator”).
  OXeSIM is not a telecommunications carrier. OXeSIM acts as a reseller and distribution platform for third-party eSIM services.
  By accessing or using the OXeSIM website, services, APIs, or purchasing any product, you (“User”, “Customer”, “you”) agree to be legally bound by these Terms.
• ELIGIBILITY & ACCEPTANCE
  You must be at least 18 years old to use the Services.
  If you use the Services on behalf of a business or another person, you represent you have authority to bind them to these Terms.
  If you do not agree, do not use the Services.
• SERVICES DESCRIPTION
  OXeSIM provides access to digital eSIM data plans supplied by third-party network operators, aggregators, and upstream providers.
  OXeSIM does not own, operate, manage, or control mobile networks, radio spectrum, or telecommunications infrastructure.
  All connectivity, coverage, speed, latency, availability, and quality are provided solely by third-party network providers.
• NO TELECOM STATUS
  OXeSIM is not a telecom carrier, MVNO, ISP, or network operator.
  Any telecom licensing, regulatory authorizations, network permissions, or telecom compliance obligations related to network service are the responsibility of the underlying network providers and/or applicable third parties.
  OXeSIM does not guarantee network performance, coverage, uptime, or uninterrupted service.
• ACCOUNT, ACCURACY, AND SECURITY
  You agree to provide accurate, complete, and lawful information and keep it updated.
  You are responsible for all activity conducted through your account, device, email, and purchase credentials.
  You must promptly notify us of unauthorized access or security issues.
  We may suspend or restrict access for suspected fraud, abuse, or security risk.
• USER RESPONSIBILITIES
  You are responsible for device compatibility (eSIM-capable and unlocked device).
  You are responsible for proper installation, activation, and device configuration.
  You will comply with all applicable local, national, and international laws and regulations.
  You will not use the Services for unlawful, abusive, fraudulent, or prohibited activities.
  You will comply with our Acceptable Use Policy (AUP) and all other posted policies.
• THIRD-PARTY SERVICES & FLOW-THROUGH TERMS
  eSIM services sold via OXeSIM are subject to third-party terms, including acceptable use, fair usage, network limitations, and local restrictions.
  OXeSIM’s obligations are strictly limited to resale and access facilitation.
  Network providers may suspend, throttle, restrict, modify, or terminate service at any time (including for compliance, fraud prevention, fair use, or local requirements).
  Coverage maps, speeds, and data limits are estimates and are not guarantees.
  Third-party providers may change, discontinue, or limit plans/features at any time; OXeSIM is not liable for third-party changes outside our control.
  You agree not to resell, sublicense, redistribute, “SIM farm,” or provide the Services for further resale unless we explicitly authorize it in writing.
• DIGITAL DELIVERY; NO RIGHT TO CANCEL AFTER DELIVERY
  eSIMs and related digital items are digital goods/services and may be delivered instantly.
  Once an eSIM is issued, assigned, delivered, displayed (including QR code), installed, activated, or used (in whole or in part), it may become non-refundable and non-cancellable as described in our Refund Policy (and to the maximum extent permitted by law).
• PRICING, PAYMENTS & TAXES
  All prices are shown at checkout.
  OXeSIM may change prices at any time without notice.
  You are responsible for all applicable taxes, duties, VAT, or fees.
  You are responsible for selecting the correct plan before checkout.
  You authorize us (and our payment providers) to charge your selected payment method for purchases, fees, and applicable taxes.
  We may refuse, cancel, or limit transactions where required by law, compliance, fraud prevention, security, or risk management.
  All sales are final, except where required by law or explicitly stated in our Refund Policy.
• REFUNDS & CHARGEBACKS
  Refunds are governed strictly by the Refund Policy.
  Improper chargebacks or payment disputes constitute a breach of these Terms.
  We may suspend or terminate accounts involved in disputes, fraud, or abuse.
  We may contest chargebacks using transaction, delivery, and usage records.
  You may be responsible for chargeback fees, administrative costs, and collection costs to the maximum extent permitted by law.
  OXeSIM is not responsible for network-related dissatisfaction once an eSIM is delivered or activated.
  Refunds are governed strictly by the Refund Policy. The Refund Policy is incorporated into these Terms by reference and is available here: Refund Policy.
• DATA, PRIVACY & eKYC
  OXeSIM processes customer data in accordance with its Privacy Policy.
  Certain jurisdictions or network providers may require identity verification (eKYC) or other compliance steps.
  Customer data may be securely shared with third-party providers solely to deliver the service, prevent fraud, comply with lawful requirements, or support technical operations.
  OXeSIM does not control how telecom operators and upstream providers process data beyond contractual safeguards and legal requirements.
  If you refuse or fail required verification, service may be restricted or denied; refunds (if any) are governed strictly by the Refund Policy and applicable law.
• DISCLAIMERS OF WARRANTIES
  To the maximum extent permitted by law, all Services are provided “AS IS” and “AS AVAILABLE”.
  OXeSIM disclaims all warranties of any kind, including merchantability, fitness for a particular purpose, and non-infringement.
  OXeSIM does not warrant network availability or performance, error-free operation, uninterrupted service, or that the Services will meet your requirements.
• LIMITATION OF LIABILITY
  To the maximum extent permitted by law, OXeSIM and Ghostonix Global Holdings LLC shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or any loss of profits, data, revenue, goodwill, or business.
  OXeSIM is not liable for network failures, outages, throttling, coverage limitations, local restrictions, third-party provider actions, device incompatibility, user error, or force majeure.
  Total aggregate liability (if any) shall not exceed the lesser of:
  USD $1,000
  The total amount paid by the customer in the preceding 12 months
• INDEMNIFICATION
  You agree to defend, indemnify, and hold harmless OXeSIM and Ghostonix Global Holdings LLC (including their owners, officers, directors, employees, contractors, and affiliates) from any claims, damages, losses, fines, penalties, fees, and legal costs arising from or related to:
  Your misuse of the Services
  Violations of law or regulation
  Chargebacks, disputes, complaints, or refund demands
  Regulatory actions triggered by your conduct
  Your breach of these Terms, the Refund Policy, the Privacy Policy, or the AUP
• TERMINATION & ENFORCEMENT
  OXeSIM may suspend, restrict, or terminate access at any time, with or without notice, for:
  Breach of these Terms
  Fraud, abuse, misuse, or suspected wrongdoing
  Legal, regulatory, compliance, or risk requirements
  Termination does not relieve you of obligations accrued prior to termination.
  No refunds will be issued for enforcement actions except where required by law.
• FORCE MAJEURE
  OXeSIM shall not be liable for failure or delay caused by events beyond reasonable control, including network outages, government actions, war, sanctions, embargoes, natural disasters, infrastructure failures, supplier failures, or Internet/telecom disruptions.
• DISPUTE RULES (NO CLASS / NO JURY)
  You waive any right to a jury trial.
  All claims must be brought individually, not as part of any class, collective, or representative action.
• TIME LIMIT TO BRING CLAIMS
  To the maximum extent permitted by law, any claim must be filed within 12 months of the event giving rise to the claim, or it is permanently barred.
• GOVERNING LAW & JURISDICTION
  These Terms are governed by the laws of the State of New Mexico, without regard to conflict-of-law principles.
  Exclusive jurisdiction and venue shall lie in the state or federal courts located in NM, USA unless a mandatory consumer protection law requires otherwise.
• SEVERABILITY
  If any provision is held unenforceable, the remaining provisions remain fully effective.
• AMENDMENTS & MODIFICATIONS
  OXeSIM reserves the absolute right, at its sole discretion, to modify, update, amend, add to, or remove these Terms at any time, without prior notice.
  Changes are effective immediately upon posting.
  Continued use constitutes binding acceptance.
  Your sole remedy if you disagree is to discontinue use of the Services.
• UNLIMITED PLANS & FAIR USAGE POLICY (FUP)
  Some “Unlimited” plans are subject to Fair Usage Policy limits. After a certain amount of high-speed data within a specific period, network speeds may be reduced for the remainder of that period.
  FUP thresholds and speed behavior vary by country, network, and plan details.

• ADDITIONAL LEGAL PROTECTIONS (E-SIGN, ASSIGNMENT, NO RELIANCE, LANGUAGE, SURVIVAL, SUPPORT, NOTICE, FEES)

  – Electronic Communications & E-Signature Consent
  You consent to receive all notices, disclosures, invoices, updates, and communications electronically (including by email, website notice, or account message).
  Your use of the Services, submitting forms, creating an account, or completing checkout constitutes your electronic signature and legally binding acceptance.

  – Assignment
  OXeSIM may assign or transfer these Terms and any related agreements, rights, or obligations to any affiliate, successor, or buyer at any time.
  You may not assign, transfer, or delegate any rights or obligations without OXeSIM’s prior written consent.

  – No Reliance / No Advice
  Any information on the Services or provided by support is general information only and is not legal, telecom, regulatory, financial, or travel advice.
  You agree you are not relying on any statement, estimate, or representation as a guarantee, and that you are solely responsible for your decisions, device compatibility, and use.

  – Language Control
  If any translation of these Terms or policies is provided, the English version controls in the event of any conflict or inconsistency.

  – Survival
  All sections intended to protect OXeSIM survive termination, including refunds/chargebacks, acceptable use/enforcement, disclaimers, limitation of liability, indemnification, dispute rules, attorney’s fees, and the entire agreement clause.

  – Support Response Disclaimer
  Support response times are not guaranteed. Delays, non-response, or support outcomes do not create any refund rights, credits, or liability.

  – Notices / Deemed Received
  Notices are deemed delivered and received when sent to the email address you provided, posted on the website, or delivered via account message, regardless of whether you actually read them.
  You are responsible for keeping your contact information accurate and monitoring communications.

  – Attorney’s Fees & Costs
  To the maximum extent permitted by law, if OXeSIM prevails in any dispute, claim, or proceeding arising out of or related to the Services, you agree to pay OXeSIM’s reasonable attorneys’ fees, costs, and expenses.

• ENTIRE AGREEMENT
  These Terms, together with the Privacy Policy, Refund Policy, Acceptable Use Policy (AUP), and all other policies in our Legal Center, constitute the entire agreement between you and OXeSIM.
• CONTACT
  Customer Support: support@oxesim.com
  Feedback: feedback@oxesim.com
  Legal Notices: legal@oxesim.com