Contact us

Privacy Policy

PRIVACY POLICY

OXeSIM™

Last Updated: January 9, 2026

 

OXeSIM™ (“OXeSIM,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it through this Privacy Policy. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you access or use our website, services, applications, eSIM products, customer support channels, or any related offerings (collectively, the “Services”).

By accessing or using OXeSIM, you acknowledge, understand, and agree to the terms of this Privacy Policy. If you do not agree, you must immediately discontinue use of our Services.

 

  1. Scope of This Privacy Policy

This Privacy Policy applies to:

  • All visitors to oxesim.com
  • All customers purchasing or using OXeSIM eSIM products
  • All communications with OXeSIM (email, support, chat, forms)
  • All related services, platforms, and integrations

This Privacy Policy applies globally, regardless of where you are located.

  1. Information We Collect

We collect information only to the extent necessary to operate, secure, improve, and legally protect our Services.

2.1 Information You Provide Directly

This may include:

  • Name
  • Email address
  • Billing address
  • Payment-related identifiers (processed by third-party providers)
  • Account credentials
  • Support communications
  • Any information you voluntarily submit to us

You acknowledge that you are responsible for the accuracy of information you provide.

2.2 Automatically Collected Information

When you use OXeSIM, we may automatically collect:

  • IP address
  • Device identifiers
  • Browser type and version
  • Operating system
  • Usage data, logs, timestamps
  • Approximate location (country/region only)
  • Referral URLs and session data

This data is used for security, fraud prevention, analytics, and system integrity.

2.3 Payment Information

OXeSIM does not store full payment card details.

All payments are processed by third-party payment processors. We receive only limited transaction references necessary to confirm payment, manage refunds, and comply with legal obligations.

We do not control how third-party payment providers handle your data.

  1. How We Use Information

We may use collected information to:

  • Provide and deliver eSIM services
  • Activate, manage, and support accounts
  • Process payments and refunds
  • Communicate with users
  • Detect fraud, abuse, or unlawful activity
  • Enforce our Terms & Conditions and Acceptable Use Policy
  • Comply with legal, regulatory, or governmental requests
  • Protect OXeSIM’s legal rights, assets, and operations
  • Improve platform performance and security

We do not sell personal data.

  1. Legal Bases for Processing (Where Applicable)

Where required by law, OXeSIM processes data under one or more of the following bases:

  • Performance of a contract
  • Legitimate business interests
  • Legal obligations
  • User consent (where explicitly provided)

You acknowledge that legitimate interest includes fraud prevention, network security, service integrity, and legal risk mitigation.

  1. Data Sharing and Disclosure

We may disclose information:

  • To infrastructure, hosting, analytics, and payment providers
  • To telecommunications and network partners necessary to deliver eSIM services
  • To legal, regulatory, or law enforcement authorities where required or permitted
  • To protect OXeSIM, its users, or the public
  • In connection with mergers, acquisitions, asset sales, or restructuring

All disclosures are limited to what is reasonably necessary.

OXeSIM is not responsible for how third parties handle your data once disclosed.

  1. International Data Transfers

Your data may be transferred, stored, and processed outside your country of residence, including in jurisdictions with different data protection laws.

By using OXeSIM, you explicitly consent to such transfers.

  1. Data Retention

We retain personal data only for as long as necessary to:

  • Provide Services
  • Meet legal, accounting, and regulatory requirements
  • Resolve disputes
  • Enforce agreements
  • Protect against fraud and abuse

We may retain anonymized or aggregated data indefinitely.

  1. Security Measures

OXeSIM implements commercially reasonable technical and organizational safeguards to protect data.

However:

  • No system is 100% secure
  • We do not guarantee absolute security
  • You use the Services at your own risk

OXeSIM is not liable for unauthorized access beyond our reasonable control.

  1. Your Rights (Limited)

Depending on your jurisdiction, you may have rights to:

  • Access personal data
  • Request correction or deletion
  • Restrict or object to processing

These rights are not absolute and may be denied where:

  • Required to comply with law
  • Necessary to protect OXeSIM’s legal interests
  • Required for fraud prevention or security

Requests may be refused, delayed, or limited.

  1. Cookies and Tracking Technologies

OXeSIM may use cookies or similar technologies for:

  • Core functionality
  • Security
  • Analytics
  • Performance optimization

You may disable cookies via your browser, but this may limit functionality.

  1. Children’s Privacy

OXeSIM Services are not intended for individuals under 18.

We do not knowingly collect data from minors. If such data is identified, it may be deleted without notice.

  1. Third-Party Links and Services

OXeSIM may link to third-party websites or services.

We are not responsible for:

  • Their privacy practices
  • Their content
  • Their security measures

Your interactions with third parties are entirely at your own risk.

  1. Limitation of Liability

To the maximum extent permitted by law:

  • OXeSIM disclaims all liability arising from data use, loss, or disclosure
  • OXeSIM is not liable for indirect, incidental, consequential, or punitive damages
  • Any total liability is strictly limited
  1. Changes to This Privacy Policy

We may update this Privacy Policy at any time.

Changes become effective upon posting. Continued use of the Services constitutes acceptance.

You are responsible for reviewing updates.

  1. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws specified in our General Terms & Conditions, without regard to conflict-of-law principles.

  1. Contact Information

For privacy-related inquiries, contact:

Email: info@oxesim.com
Support: support@oxesim.com