REFUND & CANCELLATION POLICY

OXeSIM™

Effective Date: January 16, 2026
Last Updated: February 25, 2026

This Refund & Cancellation Policy (“Policy”) governs all purchases made through OXeSIM (“OXeSIM”, “we”, “us”, “our”).
By purchasing, accessing, or using any OXeSIM product or service, you acknowledge and agree to this Policy. If you do not agree, do not complete a purchase.

• CRITICAL NOTICE (DIGITAL GOODS)
  OXeSIM sells digital eSIM products and digital services that are:
  instantly deliverable
  consumable upon issuance, assignment, display (QR / install link), installation, activation, or use
  dependent on third-party connectivity, infrastructure, and regulatory environments
  Because of this, cancellations and refunds are strictly restricted.
• ALL SALES FINAL (NO CASH REFUNDS)
  ALL SALES ARE FINAL to the maximum extent permitted by law.
  NO cash refunds are provided.
  NO refunds to the original payment method are provided.
  Once an eSIM is issued, assigned, delivered, displayed, installed, activated, or used (in whole or in part), it is permanently non-refundable and non-cancellable.
  This applies even if usage is zero after delivery.
  If a mandatory consumer protection law requires a monetary refund and does not allow store credit as a substitute, we will comply only to the minimum extent required by law.
• NO RIGHT OF WITHDRAWAL / COOLING-OFF (WHERE PERMITTED)
  By completing a purchase, you acknowledge and agree that:
  the purchase is digital content and/or a digital service
  performance may begin immediately
  you expressly consent to immediate delivery
  you waive any statutory withdrawal/cooling-off right where permitted once delivery begins
• THE ONLY REMEDY WE MAY OFFER (OXESIM CREDIT ONLY)
  In the rare event a remedy is granted, it is NOT a cash refund.
  The only remedy we may offer, at our sole discretion, is one of the following:
  OXeSIM account credit
  a coupon code usable only on OXeSIM products/plans
  Credit/coupons:
  have no cash value
  are non-transferable and not resellable
  cannot be redeemed for cash, bank transfer, crypto, or any other payment method
  may be revoked if fraud, abuse, or misuse is suspected
  expire 12 months after issuance (no extensions)
• ELIGIBILITY FOR CREDIT/COUPON (ONLY IF OXESIM FAULT IS PROVEN)
  A credit/coupon may be considered ONLY if ALL conditions below are met:
  the issue was caused solely by a verified technical failure directly attributable to OXeSIM (not network/provider, not device, not user error)
  the eSIM was never issued, assigned, delivered, displayed, installed, activated, or used
  our internal logs and system records confirm OXeSIM fault and confirm non-delivery/non-issuance
  you submit the request within 7 calendar days of purchase
  you provide complete documentation requested (order number, purchase email, device model/OS, destination, screenshots/logs if requested)
  If any condition is not met, the request is denied with no remedy.
• NON-ELIGIBLE SCENARIOS (NO REMEDY)
  No credit, coupon, or refund will be issued for any of the following (including but not limited to):
  device does not support eSIM
  device is carrier-locked or restricted
  user error during installation/activation
  deleted eSIM, reset device, wrong APN/settings, misconfiguration
  wrong plan selected (country/region/global), changed travel plans, trip cancellation/delay
  purchase timing issues (too early/too late)
  unused data, partial use, expired plans, “did not use” claims
  coverage gaps, slow speeds, latency, congestion, throttling/FUP behavior
  outages, maintenance, roaming limitations, local restrictions
  identity verification or compliance requirements (including failure/refusal to complete)
  any third-party/network/provider act or omission
  force majeure, government actions, sanctions, embargoes, or legal restrictions
  dissatisfaction based on expectations not guaranteed by OXeSIM
• THIRD-PARTY CONNECTIVITY DISCLAIMER
  Connectivity is provided by independent third-party networks and infrastructure providers.
  OXeSIM does not control coverage, speed, quality, uptime, routing, throttling, or local restrictions.
  Third-party limitations do not create eligibility for any refund, credit, or coupon.
• CHARGEBACKS, DISPUTES & ABUSE
  Chargebacks and payment disputes without first contacting OXeSIM are treated as abuse.
  We may suspend/terminate your account and restrict future purchases.
  We may contest disputes using transaction, delivery, and usage logs.
  You may be responsible for dispute/chargeback fees, administrative costs, and collection costs to the maximum extent permitted by law.
• REQUEST PROCESS (IF YOU CLAIM ELIGIBILITY)
  Submit to: refund@oxesim.com
  Include:
  order number
  purchase email
  detailed issue description
  device model + operating system
  destination country/region
  screenshots/logs if requested
  Incomplete submissions may be denied automatically.
• DECISION AUTHORITY (FINAL)
  All determinations are made solely by OXeSIM.
  Decisions are final and binding.
  No appeal is guaranteed.
• LIMITATION OF LIABILITY
  To the maximum extent permitted by law:
  OXeSIM is not liable for refund/credit denials, provider failures, network performance issues, device issues, user error, or third-party acts.
  Total aggregate liability related to any purchase/refund/credit issue is limited to the lesser of:
  the amount paid for the affected purchase
  USD $100
• INDEMNIFICATION
  You agree to defend, indemnify, and hold harmless OXeSIM from any claims, losses, damages, penalties, fines, costs, and legal fees arising from:
  your purchase, use, misuse, or attempted misuse
  disputes/chargebacks/refund attempts
  violation of this Policy or any OXeSIM policy/terms
  disputes with third parties (including providers, regulators, payment partners)
• POLICY MODIFICATIONS
  We may modify or replace this Policy at any time without prior notice.
  Changes take effect immediately upon posting.
  Continued use constitutes acceptance.
• GOVERNING TERMS
  This Policy is governed by and incorporated into the General Terms & Conditions (GTC).
  Any disputes follow the dispute rules in the GTC.
  If there is any conflict, the GTC controls.
• ENTIRE AGREEMENT
  This Policy, together with the GTC, Privacy Policy, Acceptable Use Policy (AUP), and all policies in the Legal Center, forms the entire agreement between you and OXeSIM regarding refunds, cancellations, disputes, and remedies.
• CONTACT
  Customer Support: support@oxesim.com
  Refund Team: refund@oxesim.com
  Feedback: feedback@oxesim.com
  Legal Notices: legal@oxesim.com