Frequently Asked Questions (FAQs)
When should I install my eSIM?
Install your eSIM as soon as you’d like — just make sure you have stable internet connection. You can install in advance if you’re outside the coverage area— when you arrive, you can connect to use your package.
How do I use my eSIM?
When you’re in the eSIM’s coverage area, you can connect to a mobile network to use your eSIM. You’ll need to make sure the eSIM is on and selected for data (or calls and texts, if included with your eSIM).
Can I reuse my eSIM?
In many cases but not all, you can top up your eSIM — you don’t need to buy a new eSIM to stay connected. When available, you’ll find top-up packages for your eSIM before and after purchase.
When does my eSIM data expire?
The eSIM data package expiration date depends on the eSIM validity or data consumption. Your eSIM data package will last for the presented validity period, as long as you do not consume all data before then.
Are Unlimited plans truly unlimited?
Unlimited plans may be subject to Fair Usage Policy (FUP). You can use data without running out, but after a high-speed threshold in a period, speeds may be reduced until the period resets.
Still have questions? Contact our Support Team and a member will get back to you shortly.