Source of truth for plans, setup, account access, troubleshooting, and policies.
OXeSIM provides digital eSIM plans designed to keep travel connectivity simple, fast, and clear. Our platform is built to reduce confusion for both technical and non-technical travelers by removing unnecessary steps, unnecessary marketing clutter, and complicated top-up flows.
Local eSIM
One eSIM for one country.
Regional eSIM
One eSIM for multiple countries within one region.
Global eSIM
One eSIM for worldwide travel across supported destinations.
All OXeSIM plans are designed around:
Some destinations may not appear at certain times because of temporary availability limits or compliance requirements.
Go to eSIM Plans in the main header and choose:
Then select your destination and compare the available plans on that page. You can also use the search bar to find your destination faster.
Standard
Includes a fixed data amount.
Unlimited
Designed for travelers who want the most flexible data option.
Data/Calls/Texts
Includes data plus calling minutes and SMS, when available.
Not every destination includes Data/Calls/Texts plans. If available, they will appear on the plan page.
If you are viewing a Regional or Global plan, click View Country Coverage to see supported countries for that plan. This list is provided for general guidance. Final coverage, speed, and network details are available after purchase through eSIM Instructions – PIN: XXXX in My eSIMs.
Local plans do not show View Country Coverage because they are built for one country only.
Your package starts when you connect to a supported network in a supported destination.
For Regional and Global plans, if you are already in a covered country when you activate the eSIM, the plan may start immediately.
We recommend purchasing your eSIM within 30 days before travel and installing it before your trip while you still have a stable internet connection.
To use an OXeSIM plan, your device must:
Click Check Device Compatibility on the plan page. Our compatibility list is provided for general guidance only.
Compatibility may vary depending on:
Customers are responsible for confirming compatibility before purchase.
Device incompatibility is not a valid refund reason. Please confirm compatibility before ordering.
An account is required before completing checkout. This helps keep checkout secure and reduces spam or abuse.
The account step is built into the flow, so you will be guided there automatically during checkout.
If you already have an account:
If this is your first time:
Social sign-in can be used for both login and registration.
At checkout, you will:
Available payment methods are shown during checkout. If you are using a supported Apple device, you may also see Buy with Apple.
After a successful purchase, you will see your order details, including the eSIM Installation & Usage section.
After purchase, the best place to access your eSIM is:
My Account → My eSIMs
You will also receive a confirmation email, but My eSIMs is the recommended and easiest place to manage your eSIM.
Use the available installation options in this order:
If Install eSIM is available on your supported iPhone or iPad, use that first.
If it is not available, use Show QR Code.
Use eSIM Instructions – PIN: XXXX only when you need the manual option.
After the eSIM is installed
Go to:
Settings → Cellular
Then:
IMPORTANT/ Then go to:
Settings → Cellular → Cellular Data
Select the OXeSIM line.
If you purchased Data/Calls/Texts
Also go to:
Settings → Cellular → Default Voice Line
Select the OXeSIM line.
No. In most cases, setup is mostly automatic after installation. You may only need to confirm:
Low Data Mode
To reduce unnecessary background usage, we recommend enabling Low Data Mode after installation.
In My Account → My eSIMs, you can open any purchased eSIM and view:
Status labels
Your eSIM may show one of these statuses:
NOT ACTIVATED
The eSIM has not been activated yet.
ACTIVATED
The eSIM is active.
EXPIRED
The plan has ended.
Example display
Your eSIM details may show a format such as:
Remaining: 0 MB / 0 MB | Status: EXPIRED | Expires: 2026-03-09 00:33:07
OXeSIM does not rely on a traditional top-up flow.
If you want to use the same eSIM again:
This is OXeSIM’s simplified reuse flow, which can fit both tech and non-tech users.
Go to:
Settings → Cellular
Then:
Then go to:
Settings → Cellular → Cellular Data
Select the OXeSIM line.
Most common reason, IMPORTANT: Settings → Cellular → Cellular Data Select the OXeSIM line.
Check the following:
If your plan includes calls and texts, also check:
Select the OXeSIM line there too.
I do not see Install eSIM
Install eSIM is only available on supported iPhone and iPad devices.
If it is not shown:
We strongly recommend installing and activating your eSIM before travel while you still have a stable internet connection.
Example: if a traveler is flying from Los Angeles to Paris, it is better to complete installation before departure or while still at the airport, rather than waiting until connectivity becomes limited.
No. Removing and reinstalling an eSIM is not a supported troubleshooting step.
Once an eSIM is installed on your device, do not remove it. If you have connection issues:
Warning: eSIMs cannot be reinstalled after uninstalling.
All sales are final to the maximum extent permitted by law.
Once an eSIM is issued, assigned, delivered, displayed, installed, activated, or used in whole or in part, it is non-refundable and non-cancellable.
Customers are responsible for confirming device compatibility before purchase. Orders made on incompatible devices are not refundable.
Zero usage does not make an order refundable after delivery.
If a destination is not listed, it may be temporarily unavailable or unavailable due to compliance requirements.
For the latest policies and terms, visit the Legal Center.